Question 1

What is LimeSpot?

Accepted Answer

LimeSpot offers two products: LimeSpot Max and LimeSpot Turbo. LimeSpot Max is our full-featured AI-powered personalization platform for Shopify and BigCommerce stores, including smart product recommendations, customer segmentation, A/B testing, and email/SMS personalization. LimeSpot Turbo is a streamlined embedded app exclusively for non-Plus Shopify merchants that focuses on Smart Product Recommendations.

Question 2

What is the difference between LimeSpot Max and LimeSpot Turbo?

Accepted Answer

LimeSpot Max is our comprehensive personalization platform available on both Shopify (including Shopify Plus) and BigCommerce, featuring AI-powered product recommendations, customer segmentation, A/B testing, analytics, and email/SMS personalization integrations. LimeSpot Turbo is designed specifically for non-Plus Shopify merchants who need Smart Product Recommendations without the full feature set. Most of this website describes LimeSpot Max features.

Question 3

How does LimeSpot Max's AI work?

Accepted Answer

LimeSpot Max's AI analyzes real-time customer behavior, purchase history, browsing patterns, and product data to predict what each visitor is most likely to buy. Our machine learning models continuously improve based on your store's data, delivering increasingly accurate recommendations over time. Unlike black-box solutions, LimeSpot Max offers adjustable parameters so merchants can fine-tune the AI to match their business goals.

Question 4

What makes LimeSpot Max different from other recommendation apps?

Accepted Answer

LimeSpot Max offers several unique advantages: (1) True AI-powered personalization that adapts in real-time, not just rule-based recommendations. (2) Complete personalization suite including recommendations, segmentation, email/SMS personalization, and A/B testing. (3) Seamless integration with Klaviyo, Mailchimp, Omnisend, and 50+ platforms. (4) Transparent pricing with no hidden fees. (5) Proven results with average 15% conversion rate increase and 20% AOV boost.

Question 5

How do I get started with LimeSpot Max?

Accepted Answer

Getting started with LimeSpot Max is easy: (1) Install LimeSpot Max from the Shopify App Store or BigCommerce Marketplace. (2) Our AI immediately starts learning from your store data. (3) Recommendation widgets appear on your store within minutes. (4) Our team provides free customization to match your theme. You can also request a demo to see LimeSpot Max in action before installing.

Question 6

Does LimeSpot Max work with my Shopify theme?

Accepted Answer

Yes! LimeSpot Max works with all Shopify themes, including custom themes and headless setups. Our recommendation widgets are fully customizable and designed to match your store's look and feel. We also offer free theme customization during onboarding to ensure perfect integration.

Question 7

How long does it take to see results with LimeSpot Max?

Accepted Answer

Most merchants see improvement within the first week. LimeSpot Max's AI starts learning immediately upon installation and gets smarter over time. For optimal results, we recommend running the platform for at least 30 days to allow the AI to fully understand your customers' behavior patterns.

Question 8

Is there any coding required?

Accepted Answer

No coding required! LimeSpot Max is a no-code platform. You can configure recommendation boxes, set up A/B tests, and create customer segments all from our intuitive dashboard. For advanced customizations, our support team can help implement custom solutions.

Question 9

How much does LimeSpot Max cost?

Accepted Answer

LimeSpot Max pricing is based on your store's monthly revenue and starts at affordable rates for growing businesses. We offer a 15-day free trial so you can experience the full LimeSpot Max platform before committing. Visit our pricing page to see exact pricing for your revenue level. LimeSpot Max is free for all development and test stores.

Question 10

Is there a free trial for LimeSpot Max?

Accepted Answer

Yes! LimeSpot Max offers a 15-day free trial with full access to all features. You can test AI-powered product recommendations, customer segmentation, and other personalization features on your store. The free trial period is extendable if needed.

Question 11

Does LimeSpot Max provide free onboarding and optimization?

Accepted Answer

Yes. All LimeSpot Max merchants are eligible for free Setup, Onboarding, and Customization. Our support team will optimize your store setup and get back to you for a quick review before going live. We are open to extending the free trial if needed.

Question 12

Are there any hidden fees or contracts?

Accepted Answer

No hidden fees and no long-term contracts. LimeSpot Max pricing is transparent and based solely on your monthly revenue. You can cancel anytime. We believe in earning your business every month through results, not lock-in contracts.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. For Shopify merchants, billing is handled directly through Shopify's billing system for convenience. Enterprise customers can also pay via invoice.

Question 14

What features are included in a LimeSpot Max subscription?

Accepted Answer

Every LimeSpot Max plan includes AI-powered product recommendations, real-time customer segmentation, A/B/n testing, analytics dashboard, and email personalization integrations (Klaviyo, Mailchimp, Omnisend), and Shapeshifting features such as Smart Collections, Images, and HTML content. LimeSpot Max customers also get dedicated account management and priority support.

Question 15

How do AI product recommendations work in LimeSpot Max?

Accepted Answer

LimeSpot Max's AI analyzes customer behavior, purchase history, and browsing patterns across billions of data points to predict which products each shopper is most likely to buy. The system learns in real-time, adapting recommendations as customers interact with your store. Unlike rule-based systems, LimeSpot's AI recommendations work from the first click (needs no warm-up data) and improve automatically over time.

Question 16

What types of product recommendations does LimeSpot Max offer?

Accepted Answer

LimeSpot Max offers multiple recommendation types: Frequently Bought Together, You May Also Like, Recently Viewed, Trending Products, New Arrivals, Personalized For You, Cross-sell and Upsell widgets, and more. Each type can be customized and placed on any page of your store.

Question 17

Can I customize which products are recommended in LimeSpot Max?

Accepted Answer

Absolutely. LimeSpot Max offers both AI-driven automatic recommendations and manual merchandising controls. You can adjust AI engine parameters, increase or decrease the visibility of a product or collection, set up manual cross-sell and upsell rules, exclude specific products, prioritize certain collections, and customize the visual presentation to match your brand.

Question 18

Can I A/B test different recommendation strategies with LimeSpot Max?

Accepted Answer

Absolutely! LimeSpot Max includes built-in A/B/n testing so you can experiment with different recommendation algorithms, widget designs, and placements. Our analytics dashboard shows you exactly which variations perform best, helping you optimize for maximum revenue.

Question 19

Which e-commerce platforms does LimeSpot support?

Accepted Answer

LimeSpot Max fully supports Shopify (including Shopify Plus) and BigCommerce (including Multi Storefront for enterprise). LimeSpot Turbo is available exclusively for non-Plus Shopify merchants. Both products are available in the Shopify App Store, and LimeSpot Max is also in the BigCommerce Marketplace.

Question 20

Does LimeSpot Max support BigCommerce MSF?

Accepted Answer

Yes. LimeSpot Max supports BigCommerce Multi-Storefront feature for enterprise merchants.

Question 21

Which LimeSpot plans include integrations?

Accepted Answer

All LimeSpot Max plans (Essentials, Growth, Pro, and Premium) include access to our full integration ecosystem. LimeSpot Turbo, our embedded Shopify app for non-Plus merchants, focuses on Smart Product Recommendations and does not include third-party integrations.

Question 22

Are LimeSpot integrations free to use?

Accepted Answer

Yes, all LimeSpot integrations are included at no additional cost with your LimeSpot Max subscription. You will need active accounts on both LimeSpot and the third-party platform, but the integration setup and functionality itself is completely free.

Question 23

What if the integration I need is not listed?

Accepted Answer

If you don't see the integration you're looking for, please reach out to our support team. We're continuously expanding our integration ecosystem and are happy to explore adding new integrations based on customer needs. Contact us at support@limespot.com or through our Help Center.

Question 24

What Email Service Providers (ESPs) are supported by LimeSpot Max?

Accepted Answer

LimeSpot Max integrates with a wide range of ESPs including Klaviyo, Omnisend, Mailchimp, Shopify Email, BigCommerce Email, SendGrid, HubSpot, DotDigital, Bronto, Privy, ActiveCampaign, Drip, WeSupply, OrderlyEmails, AWeber, UpOrder, Springbot, ReCharge, and Yotpo.

Question 25

What SMS service providers are supported by LimeSpot Max?

Accepted Answer

LimeSpot Max integrates with leading SMS platforms including Postscript, Attentive, Klaviyo SMS, and Yotpo SMS.

Question 26

Are LimeSpot Email and SMS widgets always live?

Accepted Answer

Yes. All LimeSpot email and SMS widgets remain live and evergreen at all times. This means the content of each widget is dynamically generated whenever the email or SMS is opened and viewed, ensuring recipients always see the most relevant and up-to-date recommendations.

Question 27

Is LimeSpot GDPR compliant?

Accepted Answer

Yes, LimeSpot is fully GDPR compliant. We take data privacy seriously and provide tools for merchants to comply with privacy regulations. Customer data is encrypted, and we never sell or share data with third parties.

Frequently Asked Questions

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